How to install your SmartMech Card Readers
Reader_Installation_Guide-Revision 1.0.1 1 | Page READER INSTALLATION GUIDE Reader_Installation_Guide-Revision 1.0.1 2 | Page TABLE OF CONTENTS PAGE 4: Connection Basics ➢ Wire colors & description ➢ Connection: Redemption & Non-Redemption games ➢ Ground & power wiring PAGE 5: Connection Basics (cont’d) ➢ Low to high/high to low ➢ Troubleshooting ticket payouts PAGE 6: Non-Redemption Harness ➢ Ticket & coin wiring ➢ Finding sufficient power from within the game PAGE 7: UCL Harness Connection PAGE 8: Reader Configuration ➢ Accessing reader configurations through the AC Web App PAGE 9: Reader Configuration – Part 1 ➢ View from within the AC Web App ➢ Configurations Explained: ○ Reader Assignment, Machine Name, Description, Asset ID PAGE 10: Reader Configuration – Part 1 (cont’d) ➢ Configurations explained: ○ Credits Required, Happy Hour Multipliers, Game category override, Game, Mercy Tickets, Game Group, Free Play Allowed, and Comment Boxes PAGE 11: Reader Configuration (Part 2) ➢ Configurations explained: ○ Ticket Multiplier, Coin Pulses, Coin Pulse Length, Coin Pulse Delay, Ticket length PAGE 12: Reader Configuration (Part 2 cont’d) ○ Notch length, Decimals, Ticket posting delay, Max tickets, Coin switch at idle(V), Ticket field name, Add tickets, Ticket mech type as high, Ticket mech threshold voltage, Pricing units, Flip display, Portrait Reader_Installation_Guide-Revision 1.0.1 3 | Page PAGE 13: Reader Orientation Settings ➢ Orientation settings: Landscape / Horizontal PAGE 14: Reader Orientation Settings (cont’d) ➢ Orientation settings: Portrait / Vertical PAGE 15: Reader Configuration (Part 2 cont’d) ➢ Configurations explained: Reader type, Award ticket, Themes: General, Happy hour, Special theme. Volume level PAGE 16: Contact Information – More Help Reader_Installation_Guide-Revision 1.0.1 4 | Page READER INSTALLATION GUIDE READER CONNECTION BASICS Redemption Games – Simply plug the reader into the ticket dispenser harness and plug the yellow connector into the coin circuit + Non-Redemption – With Non-Redemption Harness – Plug Red into 12V (often found in the coin lights) and Black into a game ground (Ground to coin light) – and yellow connector into the coin circuit + Warning – If you are unsure about the voltage, use your voltmeter to confirm the voltage and polarity. Connecting to improper voltage (or backwards) can damage the reader. Operating Voltage is 8 to 14V. If you have purchased readers with a UCL Harness – See UCL Harness Section on Page – Works on all types of games (Redemption, Cranes, Video). Wire Colors – Basics Red – Power Supply – 12V to reader from game power White – Ticket Motor On/Off Signal (Input to Reader) Black – Ground Blue – Ticket Notch Output from Reader to Game Board Yellow – Coin Pulse Line (Connect to + of Coin Switch) Wire Detail Description Black – This is the ground for the Reader – It is connected to the common ground on the game (The Ticket Dispenser shares common ground with coin circuit nearly all the time Red – This is the power for the reader. It should only be connected to 12V. Operating Range for the reader is 8 – 14 V. If power supply is less than 8V – WIFI module will be very limited in range and function. Further away from 12V – less WIFI range. The reader will pull 3W of power, or 1/4A of 12V from the power supply. Reader_Installation_Guide-Revision 1.0.1 5 | Page More than 14V has significant risk to reader damage – Check your supply voltage prior to connection! White – This is an input to the reader. It detects when the Motor on/off signal is switched on for the ticket dispenser to run. For most games, it is at or near zero when not paying tickets. We call this LOW TO HIGH. Some games will have “noise” in the line” due to poor grounding of the game. Manufacturers vary; therefore, we may see some baseline voltage over 1V (above this you will likely start having other game issues) When the motor turns on (tickets are to be paid), voltage will go up. It will normally go up from the baseline voltage. We have seen it go up as little as 1V to 19V, but it DOES GO UP when tickets are trying to pay. IN RARE CASES – Ticket Dispenser is wired high, on some games manufactured in Asia. When at rest, there is a positive voltage on the dispenser, and when tickets are paid, voltage goes to zero. We call this HIGH TO LOW. Troubleshooting Ticket Payouts – 1. Ensure no tickets are owed by clearing owed tickets 2. When the game is idle, use a multimeter to measure voltage across the white wire and black wire. 3. When game is paying out tickets, measure voltage across the white wire and black wire 4. In WebApp, Set Ticket Mech Threshold Voltage in Reader Configuration to 70% of voltage when paying out a. Ex. If voltage on payout is 10v, set Ticket Mech Threshold to 7v Blue – This is our ticket notch output. It is normally on (high) – The graph below illustrates the voltage in milliseconds. You CANNOT detect this with a volt meter, you would need an oscilloscope. In the example graph on the next page, the notch is shown at 20ms, and the ticket length is shown at 180ms (or 5 tickets per second). On many of the newer games that pay a lot of tickets, we can speed up the ticket payout, so it is worth playing with. Many of the newest games work fine on 20 ms notch and 30ms ticket length (20 tickets / second). In some cases, you will need to play with this timing to get to count properly. If struggling – Try 50 ms notch, and 100 ms ticket length in the webapp, usually will yield good results. All adjustments will require a restart of the reader to have it take effect. 0 2 4 6 8 10 -400 -200 0 200 400 600 800 1000 1200 Voltage Time mS Voltage - Output - Blue Line - 5 Tickets Won Example Reader_Installation_Guide-Revision 1.0.1 6 | Page Yellow – Coin Wire – Default is NORMALLY OPEN or POSITIVE VOLTAGE when IDLE. This is to simulate a normally open coin switch, which is the case for 95+% of games in the market. To simulate the coin pulse, we short the voltage to ground for the coin pulse duration. This will work on coin switch voltages of +12V or less. For a 24V+ coin switch, an external relay will be required, there isn’t enough safe resistance in the card reader to pull to zero from 24V. Non-Redemption Harness When installing a reader on a Non-Redemption Game, you can use a Non-Redemption Harness (pictured below) for power. Often, you can find 12v from the coin lamp inside the game door. Confirm the supply voltage is 12V. If this is the case, insert the red (+) wire spade into the positive side of the lamp wire, and one (1) of the black wire spades into the lamp ground. The other black wire terminal can be taped off. If 12v cannot be found inside the game, you can use a 12v power supply. In this instance, you will connect the red wire in the positive side of the barrel connector and one (1) of the black wires into the negative terminal of the barrel connector. The second black wire needs to be connected to any common DC Ground (ex: coin switch, light ground, etc) To coin lamp positive To coin lamp ground To coin/light ground wire Reader_Installation_Guide-Revision 1.0.1 7 | Page UCL Harness In recent years, most manufacturers have adopted a common card reader connection harness called UCL. In these games, the voltages should be correct, and all wires are in a single connector, so plugging in the reader is plug and play. Before connecting, check the power / ground to confirm 12V is at the harness between pins 1 and 9. Warning – UCL connectors look similar to Bill Validator connections, so make sure you have the right harness. If you have to unplug something to plug the UCL harness in, it’s probably the wrong connector. Reader_Installation_Guide-Revision 1.0.1 8 | Page Accessing and Changing Reader Configurations 1. Using your credentials, log in to https://app.amusementconnect.com 2. Click on Location Wizard 3. Select Edit in row of desired location 4. In Location Wizard, click on Game Machines 5. Click on edit button for desired game 6. In Game Machine Screen, scroll down to Reader Configuration section (described below) 7. After making changes, click Save 8. Power cycle game/reader for changes to take effect 9. Test reader when applicable Reader_Installation_Guide-Revision 1.0.1 9 | Page Reader Configuration Part 1 Reader – Choose the reader you are putting on the game from the drop down. You will find the reader identification on a sticker on the bottom of the reader. Note: If you cannot find the reader you are working on, check the following 3 locations: 1. Check Unassigned Devices Tab in the location Wizard to see if it is assigned to another one of your locations. 2. Check Disabled Gaming Machines – If you are moving from one game to another, and have disabled the game, you will need to delete the reader association first to add it to the pool of your available readers to select in the drop down. 3. Check the Gaming Machines Tab – Is the reader already assigned to another game? If so, delete the reader association by clicking delete reader association button, and choosing the game you want to delete the association. Machine Name – This is the friendly name that you will give the game. This name is used on all reports so make sure you identify Left / Right or 1/2/3/4 for multiples of the same game Machine Description (Optional) – More detailed description of the gaming machine if desired Asset ID (Optional) – If desired, input your asset ID from a route management software Credit Required – Input the cost of the game in terms of credits. Example – 4 credit / dollar, pricing a 2 credits would be $0.50. Pricing can be in decimals, so 2.5 credits would be $0.675 Reader_Installation_Guide-Revision 1.0.1 10 | Page Happy Hour Cost Multiplier – DO NOT POPULATE – This will show when happy hour is active what the multiplier will be. In normal operation without an active happy hour, this should be 1.00 Cost Multiplier – DO NOT POPULATE – This will show when happy hour is active what the multiplier will be. In normal operation without an active happy hour, this should be 1.00 Game Category Override (optional) – By Default, we group games by category as: Video, Redemption, Instant Prize, Pinball and Interactive. You can see the categories in the game reports that we have selected. We do this as because often commission is based on the type of game you use. If you want to OVERRIDE the category we placed the game into, enter it here. This category will be used for reporting, commission calculations, and for happy hour settings. Game – Select the game that you are installing in the drop down. This is important. If you do not see your game, call the AC Support line or send a message to support@amusementconnect.com. Selecting the correct game will put the game in the proper category for reporting, and it will allow the game manual to be selectable for the page for game troubleshooting if we have it. There are 1000s of game manuals available on our database. Mercy Tickets (optional) Default is Blank– Mercy tickets can be used to award tickets for playing any type of game. (Note: the reader must be identified as a redemption game to post tickets). Many use this to award ticket / loyalty points on video and more. If placed on a redemption (ticketing) game, and mercy tickets are not blank, the count will start at the mercy ticket value. Example – 5 mercy tickets, first ticket to come will be 6 Game Group – Default is Blank – Use this if you have multiple readers on the same game. Example – Cyclone has 3 sides. Grouping the game allows for the reporting to show for Cyclone as one game in game reports. If you can not find an appropriate group name, you can create a group name on the main gaming machines page in location wizard. Free Play Allowed – Default is Yes – Set this to NO if you do NOT want to allow a card of free play / timed play to coin up the game. Recommended Settings Text Box – For some games, special notes are taken if the game has a less than straight forward set-up and special precautions by AC installers have been noticed. Comments – During an install, if you want to take some notes about a particular game, use this space as a place to remind yourself of issues you encountered during an install. Reader_Installation_Guide-Revision 1.0.1 11 | Page Reader Configuration Part 2 Ticket multiplier – Default is 1. Most of the time this will be 1. However, some games or applications require a multiplier as they give fewer pulses. For example, Smart Ticket Time Crane and ICE Tons of Tickets – multiplier is set to 25 tickets per pulse. GamerGreen Applications are 10 tickets per pulse. The reader will count at this increment. E.g.– Set to 25, reader would count 25, 50, 75, 100, 125, 150 (6 pulses) Coin Pulses – Default is 1. – For the best customer experience, try to have all games operate on 1 pulse. Change the setting on the game itself to 1 coin / 1 play. Some games even have Card swipe options, which will replace “Insert Coin” message with “Swipe Card”. This presents a much cleaner user experience all around. Pulse Length – Default is 50ms. This is the amount of time that we pulse the coin switch. On older games, the default might be too fast if you are not getting the game to coin-up (Try 100 ms). Setting this too long, you can get an error for “stuck coin” switch. Longer than 300ms for a coin application would be very rare. Recommended Settings for different applications– • Rowe / American Changer – 50 ms • Pool Table 13000 (Full 9 ball count down) • Timer – 30 minute block - 1800000 Coin Pulse Delay – Default is 100ms. For multiple coin pulses, this is the time between pulses;. We recommend keeping this as short as possible, 100 ms is usually good. If using with reader set to timer Reader_Installation_Guide-Revision 1.0.1 12 | Page mode of reader – it is warning time when to flash the light output. Example – Start flashing light to indicate nearly out of time with 1 minute to go, input - 60000ms Ticket Length – Default is 100ms. This is the amount of time during a ticket payout our notch output is suppressed between pulses. This simulates the ticket opto being blocked or not on a ticket notch. Notch Length – Default is 50ms – This is the time for the notch output. The reader emulates the notch opto of a ticket dispenser. Decimals to Display – (Default is 1) This is the number of decimals to show on the screen for pricing. Example “1.0 Credits” Ticket Posting Delay – Default is 20 seconds - This is the number of seconds after tickets have finished counting before posting to the database. NOTE: for some games – tickets are paid during game play. Example – quick coin games or multi-round games. After tickets are posted, if more tickets come, the reader will NOT count them for the player (but respond to the gameboard with ticket notch pulses). Therefore, for quick coin, or rounds of payouts, we recommend this should be increased up to 300 seconds or so. In these games, set the delay longer to count all of the earned tickets before posting. If tickets always come at once, you can even reduce. Less than 5 is not recommended. Max Tickets – Default is 1500 - This is the maximum # of tickets the reader will count regardless of what the game board is doing. Set this to the maximum tickets that can be paid on the game. At times, a game may have a stuck ticket output. This allows for capping of max payouts. For games that have a progressive jackpot, (Example – Monster Drop), will need to have this value increased. Coin Switch at Idle(V) – Default is High-NO, Most games drop voltage at the coin switch when the coin switch is activated. When measuring voltage across the coin circuit, if you see positive voltage (even as low as 1V), this should be HIGH/NO. If you measure the coin voltage when game is idle at 0 and voltage goes up when switch is closed, change to Low-NC Ticket Field Name – Default is Tickets, change if you would like to rename redemption denomination that is paid out to reflect location redemption preferences, Example – “Points”. Add Tickets – Default is 0, if ticket mech voltage threshold has been set correctly and tickets are consistently paying lower than what game is indicating, set to difference. Example - Reader consistently pays out 2 tickets less than what game indicates, set this value to 2. This is a last resort adjustment. It is almost never used. Ticket Mech Type as High – Default is Low to High. Most redemption games are configured to go from a low voltage state (ideally 0) to a high voltage state when paying out tickets. Change to [High to Low] if ticket drive voltage at idle is higher than ticket drive voltage when paying out. (Asian Dispensers occasionally have this – For these dispenser types, our installers have had better results by leaving the ticket dispenser partially connected to the game, which adds enough additional load for the ticket drive threshold to have a greater range between off and on. Quick splice the motor input to the white wire on the reader wiring harness, and the notch output from the dispenser to the reader blue wire. Ticket Mech Threshold Voltage – Default is 2.20, if a game isn’t paying tickets out, test voltage across white / black when game is paying tickets. Recommend to set this 70% of the voltage peak when ticket motor switched on (Game Paying Tickets). Some Raw Thrills games will report “out of tickets” – Try changing this setting to 1.5V, clear the ticket error on the game, and try again. Reader_Installation_Guide-Revision 1.0.1 13 | Page Pricing Units – Default is Credits, change if you would like to rename denomination of game cost to reflect location preferences. Examples – “Points, Units, Dollars, etc” Flip Display – Default is No, changes the way screen is displayed with respect to wide/sticker side edge Portrait – Default is No (Landscape), change to Yes when mounting reader vertically (Portrait) Reader Orientations/Settings When changing reader orientation, best practice is to power off reader, make changes in WebApp, then power reader back on. Portrait and Flip Display settings are highlighted in yellow Screen Orientation: Landscape Orientation Default orientation, horizontal mounting sticker side down, Portrait – No, Flip Display-No Horizontal Mounting Sticker Side Up, Portrait – No, Flip Display - Yes Reader_Installation_Guide-Revision 1.0.1 14 | Page Portrait Orientation Vertical mounting sticker side on left – Portrait – Yes, Flip Display – No Vertical mounting sticker side on right – Portrait – Yes, Flip Display -Yes Reader_Installation_Guide-Revision 1.0.1 15 | Page Reader Type – Default is Redemption. Typical locations will have just two types of games, Redemption and Video. When set to Redemption, the reader count and post tickets. When set to Video, no tickets will be displayed or posted. Common uses are below: Instant Prize - is to be used in a game such as a crane which will allow location/operator to track how many prizes are dispensed Video – is to be used on video games or redemption style games (Skee-ball, etc) that will not pay out tickets, but still respond to the gameboard so no Ticket Error is shown Pool Table – used on readers on with SliderMech – Modified Push Chute to allow for a pool ball countdown Timer – used on games like cornhole, where play is limited by time, exceptionally long coin pulse should be used (1800000 for 30 min, set warning flashing in coin pulse delay – 60000 for 1- minute warning flashes Award Ticket –Default is Yes, select no if you do not want reader to award tickets during free / timed play) General Theme – Theme that is displayed when reader is not in Happy Hour or Special Mode Default is Happy Hour Theme – Theme that is displayed when reader is in Happy Hour mode Default is Special Theme – Theme that is displayed for later development cases – Not important right now, but CANNOT BE BLANK Default is Volume Level – Default is 3, controls volume of reader sounds. 3 is the loudest, 0 is mute Backlight – Default is 255, controls the intensity of the backlight of the reader screen. Recommended setting for a pool table reader is 8. Reader_Installation_Guide-Revision 1.0.1 16 | Page For more information and questions see the help inside the webapp Or Call Customer Support at: 1-833-7ARCADE, 1-833-727-2233 Option 2 END